A man has been through ‘hotel hell’ after traveling from Reading to Folkestone for a booking, only to be told the place ‘hasn’t been open for weeks’.
Jon Proctor, 29, made the reservation in November and even received notifications reminding him to check in.
But once he arrived at the Carlton Hotel on The Leas he said he was greeted by a member of staff who was smoking inside and also by a ‘rude’ manager who told him he had to find another place where to stay.
Read more:Folkestone Grand Burstin Hotel visitors slam ‘disastrous’ conditions in scathing recent reviews
He told KentLive: “It’s been a hellish time in Folkestone, to be honest.
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“I was coming to see friends for a ceremony and I was really excited.
“I arrived on Saturday to check in at 7.30pm, it was dark by then and I don’t know Folkestone very well.
“I was tired from travelling, leaving Reading early in the day.
“I arrived at the hotel to find it locked.
“I was then greeted by someone smoking inside who told me the place had been closed to the public for weeks.”
Jon, who is a loss prevention officer, said he was not even given a proper explanation as to why the hotel was closed or why he was not informed.
He claims he was given various reasons, such as the renovation of the hotel and it was difficult to get a refund.
Jon added: “After a few arguments I had an unhelpful manager come and tell me it was closed and all I could do was book another room somewhere else.
“I contacted hotel.com and after much prodding managed to get a refund for the Carlton hotel but their help ended there and they finally gave me a pitiful $20 off voucher £.
“Obviously I had to pay a premium to book a hotel at night and if my friends and family hadn’t helped me pay I would have been stuck.”
Jon also said the experience was all the more stressful as he suffered from severe epilepsy following a previous stroke.
He said the situation made him really worried about his health.
“I was really, really worried about where I was going to stay,” he added.
“The whole experience was a scary experience and one I never wish to repeat.
“Now I seriously have to pay some money to friends because of this experience.
“It was supposed to be a great party experience, but it turned into a nightmare.”
KentLive has contacted the Carlton Hotel, which declined to comment.
Hotel.com was also approached for a statement.