default logo

Google adds hotel booking and flight check-in to Google Assistant

Travelers can now book a hotel room through a conversation with Google Assistant on Android and iOS devices, an update from the company’s vice president of travel product management, Richard Holden, who was initially teased during the Phocuswright conference in November.

For now, the system can handle reservations through Choice Hotels, AccorHotels, InterContinental Hotels Group, Priceline, Expedia, Mirai and TravelClick, but Google says more partners will be added.

Reservations are powered by the partners’ existing “Book on Google” integration.

Requests can be specific or general, such as “Hey Google, I’d like to book the Cambria Hotel in New York on January 12andor “Search for nearby hotels for tonight.” Either way, Assistant will display availability and pricing options from partner online travel agencies and the brand itself, if integrated.

Users can then book the room using existing Google Pay credentials.

In a blog post, Holden says this feature is “just the first step in our goal to make the hotel booking process with Assistant easier.” It is currently available to US-based consumers only.

Google is also rolling out flight logging via Google Assistant on Android and iOS, starting with United Airlines domestic flights.

The assistant will retrieve and save the boarding pass to Gmail, then remind the traveler that it’s time to check in. By saying, “Hey Google, check in for my flight”, the process will be handled without the need to enter the confirmation number. .

After check-in, travelers can view their boarding pass in Google Pay or say, “Hey Google, show me my boarding pass.”

Interview with an executive: Google

PhocusWire @ Phocuswright 2018 – Google on search and meeting the needs of travelers